Return & Refund Policy

Last Updated: July 4, 2025

At Loyal Bags, we take great pride in our homemade products. Each bag is crafted with care and attention to detail. We want you to be completely happy with your purchase.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return, your bag must be unused, with all original tags attached, and in the same condition that you received it.

How to Start a Return

To start a return, please contact us at kavindukavishka785@gmail.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your package.

Handmade Variations

Please understand that since our bags are homemade, slight variations in color, stitching, or pattern are part of their unique charm and are not considered defects.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method through our payment processor, PayHere. Please remember it can take some time for PayHere and your bank or credit card company to process the refund.

Return Shipping

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.